Kamis, 24 Juni 2010

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Symbolism: Its Meaning and Effect, by Alfred North Whitehead

  • Sales Rank: #5919830 in Books
  • Published on: 1985-08-01
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.75" h x 5.50" w x .50" l,
  • Binding: Hardcover
  • 88 pages

About the Author
Alfred North Whitehead, who began his career as a mathematician, ranks as the foremost philosopher in the twentieth century to construct a speculative system of philosophical cosmology. After his graduation from Cambridge University, he lectured there until 1910 on mathematics. Like Bertrand Russell (see also Vol. 5), his most brilliant pupil, Whitehead viewed philosophy at the start from the standpoint of mathematics, and, with Russell, he wrote Principia Mathematica (1910--13). This work established the derivation of mathematics from logical foundations and has transformed the philosophical discipline of logic. From his work on mathematics and its logical foundations, Whitehead proceeded to what has been regarded as the second phase of his career. In 1910 he left Cambridge for the University of London, where he lectured until he was appointed professor of applied mathematics at the Imperial College of Science and Technology. During his period in London, Whitehead produced works on the epistemological and metaphysical principles of science. The major works of this period are An Enquiry Concerning the Principles of Natural Knowledge (1919), The Concept of Nature (1920), and The Principles of Relativity (1922). In 1924, at age 63, Whitehead retired from his position at the Imperial College and accepted an appointment as professor of philosophy at Harvard University, where he began his most creative period in speculative philosophy. In Science and the Modern World (1925) he explored the history of the development of science, examining its foundations in categories of philosophical import, and remarked that with the revolutions in biology and physics in the nineteenth and early twentieth centuries a revision of these categories was in order. Whitehead unveiled his proposals for a new list of categories supporting a comprehensive philosophical cosmology in Process and Reality (1929), a work hailed as the greatest expression of process philosophy and theology. Adventures of Ideas (1933) is an essay in the philosophy of culture; it centers on what Whitehead considered the key ideas that have shaped Western culture.

Most helpful customer reviews

1 of 1 people found the following review helpful.
DOES MANKIND HAVE TO FIND A “SYMBOL” TO EXPRESS ITSELF?
By Steven H Propp
Alfred North Whitehead (1861-1947) was an English mathematician [he is credited as co-writer with Bertrand Russell of Principia Mathematica] and philosopher, best known for developing Process Philosophy. He wrote many other books such as Process and Reality, Modes of Thought, Religion in the Making, etc.

He begins this 1927 book with the statement, “The slightest survey of different epochs of civilization discloses great differences in their attitude towards symbolism. For example, during the medieval period in Europe symbolism seemed to dominate men’s imaginations… With the Reformation a reaction set in. Men tried to dispense with symbols… But such symbolism is on the fringe of life. It has an unessential element in its constitution. The very fact that it can be acquired in one epoch and discarded in another epoch testifies to its superficial nature.” (Pg. 1)

He outlines, “I shall develop the thesis that symbolism is an essential factor in the way we function as the result of our direct knowledge… I shall also endeavor to illustrate the doctrine that all human symbolism, however superficial it may seem, is ultimately to be reduced to trains of this fundamental symbolic reference, trains which finally connect percepts in alternative modes of direct recognition.” (Pg. 6-7)

He explains, “It is the thesis of this work that human symbolism has its origins in the symbolic interplay between two distinct modes of direct perception of the external world. There are, in this way, two sources of information about the external world, closely connected but distinct.” (Pg. 30) He continues, “I have termed one perceptive mode ‘Presentational Immediacy,’ and the other mode ‘Causal Efficacy.’” (Pg. 31)

He states, “One part of our experience is handy, and definite in our consciousness; also it is easy to reproduce at will. The other type of experience, however insistent, is vague, haunting, unmanageable. The former type, for all its decorative sense-experience, is barren. It displays a world concealed under an adventitious show, a show of our own bodily production. The latter type is heavy with the contact of the things gone by, which lay their grip on our immediate selves. This latter type, the mode of causal efficacy, is the experience dominating the primitive living organisms, which have a sense for the fate from which they have emerged, and for the fate towards which they go… It is a heavy, primitive experience. The former type, the presentational immediacy, is the superficial product of complexity, of subtlety…” (Pg. 43-44)

He suggests, “We enjoy the symbol, but we also penetrate to the meaning. The symbols do not create their meaning: the meaning, in the form of actual effective beings reacting upon us, exists for us in its own right. But the symbols discover this meaning for us. They discover it because, in the long course of adaptations of living organisms to their environment, nature taught their use. It developed us to that our projected sensations indicate in general those regions which are the seat of important organisms.” (Pg. 57)

He observes, “Symbolism is no mere idle fancy or corrupt degeneration: it is inherent in the very texture of human life. Language itself is a symbolism… however you reduce the functions of your government to their utmost simplicity, yet symbolism remains… Just as the feudal doctrine of a subordination of classes, reaching up to the ultimate overlord, requires its symbolism; so does the doctrine of human equality obtain its symbolism. Mankind, it seems, has to find a symbol in order to express itself. Indeed, ‘expression’ is ‘symbolism.’” (Pg. 61-62)

Later, he summarizes, “My main thesis is that a social system is kept together by the blind force of instinctive actions, and of instinctive emotions clustered around habits and prejudices. It is therefore not true that any advance in the scale of culture inevitably tends to the preservation of society… But the fact that reason too often fails does not give fair ground for the hysterical conclusion that it never succeeds. Reason can be compared to the force of gravitation, the weakest of all natural forces, but in the end the creator of suns and of stellar systems.” (Pg. 68-70)

He concludes, “The doctrine of symbolism developed in these lectures enables us to distinguish between pure instinctive action, reflex action, and symbolically conditioned action. Pure instinctive action is that functioning of an organism which is wholly analyzable in terms of those conditions laid upon its development by the settled facts of its external environment, conditions describable without any reference to its perceptive mode of presentational immediacy. This pure instinct is the response of any organism to pure causal efficacy.” (Pg. 78)

He continues, “Symbolically conditioned action is action which is thus conditioned by the analysis of the perceptive mode of causal efficacy effected by symbolic transference from the perceptive mode of presentational immediacy… Reflex action is that organic functioning which is wholly dependent on sense-presentation, unaccompanied by any analysis of causal efficacy via symbolic reference. The conscious analysis of perception is primarily concerned with the analysis of the symbolic relationship between the two perceptive modes. Thus reflex action is hindered by thought, which inevitably promotes the prominence of symbolic reference.” (Pg. 80-81)

While this is probably not one of Whitehead’s “major works,” it will be of interest to anyone studying his philosophy.

4 of 5 people found the following review helpful.
Respect, Reverence & Revision
By Peter Uys
Here Whitehead deals with perception, epistemology, Hume, Kant, Burke, instinct, emotion & action in a rather challenging read. When one examines how a society shapes its individual members to function in conformity with its needs, it emerges that the primary agency must be our vast system of inherited symbolism. Symbols evoke loyalty to vague notions that are fundamental to humanity's spiritual nature.

The author pursues the thesis that symbolism is a key factor in the way we function as a result of direct knowledge. Distinguishing 'Direct Recognition' from 'Symbolic Reference,' he shows that all symbolism may be reduced to trains of reference which connect percepts in alternative modes of direct recognition.

Immediate perception of the external world is defined as 'presentational immediacy' whilst the other purely perceptive mode of experience is 'causal efficacy'. Conceptual analysis as third mode of experience introduces analyzable components into actual things in the real world, plus abstract attributes, qualities and relations.

He identifies the flaws of Hume & Kant in their objections to the notion of the direct perception of causal efficacy. Both schools find causal efficacy to be an importation into the data, a way of thinking about or evaluating the data. Hume's assumption that time is merely the generic notion of pure succession is an example of the Fallacy of Misplaced Concreteness. Where Hume errs with time, the Kantians err with space and time.

Whitehead also neatly assesses the best and the worst of Burke's thought with reference to his writings on the American & French revolutions, showing that Burke's revulsion at the excesses of the French one played a part in his subsequent regrettable opposition to all progressive reform and his embrace of the "prejudice" concept.

In order to appreciate the function of symbolism in the life of society one must scrutinize the binding and disruptive forces at work. The advantages of social cohesion and the contrary stimulus of heterogeneity bestowed by freedom are equally important and need to be balanced. Whereas the force of instinct suppresses individuality, symbols simultaneously preserve the health of the community and the freedom of the individual. Symbolic expression preserves society by tying instinct to emotion thus assisting reason to dissect the particular instinct.

Symbolism makes space for the individual within society and at the same time promotes stability and an environment for co-operation between individuals. Whitehead carefully categorizes action as instinctive, reflexive and symbolically conditioned. Pure instinctive action is the response of an organism to pure causal efficacy. Reflex action is a relapse towards a more complex type of instinct by those who have experienced symbolically conditioned action.

The great process philosopher argues that symbolism needs to be constantly pruned and modified by new forms of expression. Old symbols must be remolded in accordance with changes in social structure. The rituals and ceremonies associated with symbolic concepts tend to remain unchanged or become frozen in time while their interpretations are in constant flux. When instinct is not expressed, it becomes toxic as it festers underground, unknown and unexamined by the the force of reason.

Linguistic change is a good example; new words appear, old ones fall into disuse and others undergo shifts of meaning. Language is a living process built on layers of dead metaphor. Sounds and expressions participate in this process of change so in a way, expression is symbolism. A language unites a nation whilst permitting individual opinion including those contrary to the consensus.

Symbolic transference may involve arbitrary and malevolent attributions. Whitehead's analysis reminded me of Chantal Delsol's observation on the current intellectual climate in Europe. Without a sense of purpose, mankind embraces the fatuous as revealed in banal and clichéd discourse. Delsol calls it the "clandestine" ideology of our time, overt ideology having become taboo. This black market substitute is sickly sentimental, arbitrary and intolerant despite furious claims to the contrary.

With reference to the band Rammstein whose act is a particularly grotesque example of what Delsol terms "black market nationalism," Claire Berlinski reveals what the repression of profound instincts leads to. This brilliant analysis, simultaneously hilarious and horrifying, encompasses translations of their lyrics, their use of Leni Riefenstahl footage, their album cover imagery, videos of their songs and the nature of their live performances.

As a community changes, rules and cultural norms need to be revised in the light of reason. When old symbolic systems are rapidly discarded as in the case of the 20th century's secular salvationist ideologies or "isms", violent revolution, oppression and mass murder ensue. Stagnation which leads to regression brings about the same toxic fruits of tyranny and terror that we are witnessing today in the Jihad.

Both rigidity and disruption lead to human sacrifice. Preserving a free society thus requires respect for tradition combined with the constant reappraisal and revision of symbolic codes. Michael Polanyi's view of the role of tradition in his little classic Science, Faith and Society is quite enlightening in this regard. I also recommend Eric Hoffer's The True Believer, a seminal study of the nature of mass movements.

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Selasa, 22 Juni 2010

[U834.Ebook] Fee Download Boy Erased: A Memoir, by Garrard Conley

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Boy Erased: A Memoir, by Garrard Conley

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Boy Erased: A Memoir, by Garrard Conley

A beautiful, raw and compassionate memoir about identity, love and understanding.
 
The son of a Baptist pastor and deeply embedded in church life in small town Arkansas, as a young man Garrard Conley was terrified and conflicted about his sexuality.
 
When Garrard was a nineteen-year-old college student, he was outed to his parents, and was forced to make a life-changing decision: either agree to attend a church-supported conversion therapy program that promised to “cure” him of homosexuality; or risk losing family, friends, and the God he had prayed to every day of his life. Through an institutionalized Twelve-Step Program heavy on Bible study, he was supposed to emerge heterosexual, ex-gay, cleansed of impure urges and stronger in his faith in God for his brush with sin. Instead, even when faced with a harrowing and brutal journey, Garrard found the strength and understanding to break out in search of his true self and forgiveness.
 
By confronting his buried past and the burden of a life lived in shadow, Garrard traces the complex relationships among family, faith, and community. At times heart-breaking, at times triumphant, this memoir is a testament to love that survives despite all odds.
 

  • Sales Rank: #55421 in Books
  • Published on: 2016-05-10
  • Released on: 2016-05-10
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.50" h x 1.20" w x 5.70" l, 1.00 pounds
  • Binding: Hardcover
  • 352 pages

Review
"[A] powerful convergence of events that Conley portrays eloquently." —Washington Post

"The power of Conley’s story resides not only in the vividly depicted grotesqueries of the therapy system, but in his lyrical writing about sexuality and love, and his reflections on the Southern family and culture that shaped him." —Los Angeles Times

"A brave, powerful meditation on identity and faith, Boy Erased is the story of one man’s journey to accepting himself and overcoming shame and trauma in the midst of deep-rooted bigotry." —Buzzfeed (Buzzfeed's Hot Summer Reads)

"A moving memoir about discovering your true self, Boy Erased is a must-read." —Bustle

“Boy Erased is a gut-punch of a memoir, but the miracle of this book is the generosity with which Conley writes in an effort to understand the circumstances and motivations that led his family to seek the “cure”… his memoir is not simply a story of survival — in this book, a true writer comes of age. Conley writes vividly, with intelligence, wit, and genuine empathy. By embracing complexity and compassion, he reclaims his life and reminds us that a story rarely belongs to one person alone.” —LA Review of Books

“Well-written, compelling, disturbing, and ultimately quite bracing, this is an important, refreshingly unsentimental perspective on the dangers and abuses of ex-gay therapy ministries.”  —Bay Area Reporter

“Wrenching and absorbing.” —Travel and Leisure
 
“A compelling story of perseverance and humanity.” —Outsmart Magazine

“Boy Erased isn’t a smug tale of liberal awakening: Conley is frank and articulate about the sense of loss that has come with denying his religion and, as a consequence, the family he still loves…[Conley’s] writerly eye often wanders outside non-fiction’s usual constraints. Writing stories is the work he wants to do; this book is clearly the work he needed to do.” —Toronto Star

"Exceptionally well-written... This timely addition to the debate on conversion therapy will build sympathy for both children and parents who avail themselves of it while still showing how damaging it can be." —Publishers Weekly, STARRED review

“In a sharp and shocking debut memoir, Conley digs deep into the ex-gay therapy system… An engaging memoir that will inevitably make readers long for a more equal future.” —Kirkus Reviews
 
“Closely observed feelings are the fuel that drives this complex coming-of-age account… Moving and thought provoking.” —Booklist

“This brave and bracing memoir is an urgent reminder that America remains a place where queer people have to fight for their lives. It’s also a generous portrait of a family in which the myths of prejudice give way before the reality of love. Equal parts sympathy and rage, Boy Erased is a necessary, beautiful book.” —Garth Greenwell, author of What Belongs to You

"An essential document of the early 21st Century. Conley bears witness to something history will eventually condemn as too horrible to have happened, but he also takes the pain of "ex-gay therapy" and makes of it not just a record but a wonder."
—Alexander Chee, author of The Queen of the Night 

“A brave account of a young man coming to terms with his sexuality in an environment that reviles him for it. A triumphant, heartfelt story.” —Julia Scheeres, New York Times–bestselling author of Jesus Land and A Thousand Lives

"Garrard Conley has a hell of story to tell, but he tells it with complete intelligence and gravity and beauty.  This is a book that matters on every level, from the most intimate to the most political, and it settles into the reader's memory perfectly and permanently. Boy Erased is the book for our times — an important book, and a true companion." —Rebecca Lee, author of Bobcat and Other Stories
 
“Conley tells his story beautifully, with candor and courage and with compassion not only for the boy he was but for the parents who sent him to ex-gay therapy. Here at last is a story of evangelical homophobia from the inside, from a survivor and former believer, rather than from the incredulous outside. A vital book for young people still struggling with self-hatred inside the church and for anyone who’s escaped it.” —Maud Newton
 
“Garrard Conley’s memoir about his time in the ex-gay movement is actually about surviving an attempt at soul-murder. This is a book that had to be written, and it deserves a wide audience.” —Charles Baxter, author of The Feast of Love
 
“In 1982, Edmund White broke literary ground with his memoir A. Now it’s Garrard Conley’s turn to bring his own story to readers. As White was three decades ago for his generation, Conley is an important and necessary contemporary voice.” —Ann Hood, author of The Knitting Circle and Comfort

About the Author
Garrard Conley’s fiction and nonfiction can be found in The Common, The Madison Review, The Virginia Quarterly Review, and elsewhere. He has received scholarships from the Bread Loaf, Sewanee, and Elizabeth Kostova Foundation writers' conferences. Conley currently teaches English literature and promotes LGBTQ equality in Sofia, Bulgaria.

Most helpful customer reviews

3 of 3 people found the following review helpful.
Courageous. Poignant. Revealing. A Must Read. . .
By ReactingtoLit
An amazing book on so many levels! In this memoir, Garrard Conley shares intimate details of his adolescent and early adult years in his quest to understand and accept himself. His journey is made far more difficult by his fundamental Christian upbringing and his parents and community's unwillingness to accept him as he is. This leads him to ex-gay therapy which is far more harmful than helpful. Anyone who reads this book will no longer be able to accept such therapy as an acceptable treatment. Conley's willingness to expose the intimate details of his life brings the reader into his life, pulling for him to find self-love in a world that makes it difficult to do.

On another level, the book has incredible writing. The vivid descriptions, the limited but effective dialogue, the changes in time, and the development of the key people in his life at that time show Conley's incredible writing skills. Admittedly, at times I wanted to skip the descriptions in order to discover what happened next in his life. However, the quality of the writing kept me reading every word.

I will look forward to reading more by Conley!

2 of 2 people found the following review helpful.
Gut-wrenching
By SassyPants
I am writing this immediately after finishing this difficult book. Boy Erased is the author's story of struggle. He was raised in a strict Baptist home and community. His father was ordained as a Baptist minister while he was in college. And the author is gay. He is outed to his parents by a predatory college student. His parents force him into ex-gay counseling with the evangelical based Love in Action (LIA). One tenant of LIA is that gay people are damaged. Abuse is assumed and can be traced back for generations in a family. Find and confront the abuse, accept God in your life and Boom! Cured! Somehow he comes out alive. Mostly.

The book moves back and forth between Mr. Conley's childhood and adolescence and young adulthood. He has a girlfriend and the church community assumes they will marry. He tries to fake the relationship and cannot. In college he tries to both find himself and hide from himself. He is victimized by a fellow student. When his parents find out he is gay, his father threatens to cut off financial and emotional support unless the author enters treatment and is cured. Parts of the book describe the "counseling" that occurs at LIA, a 12-step based program. Mr. Conley tries to genuinely embrace the program and then tries to fake it before ultimately walking out. The tipping point for him is a Gestalt empty chair exercise in which he is encouraged to express anger at his father. Anger that he does not feel.

The richest parts of the book for me are when Mr. Conley tries to describe his conflicted feelings. What does it feel like to love your parents, know they love you, but also know that they cannot accept who you are? To know that they think you are diseased? What does it feel like to never be honest about yourself with your friends? What does it feel like to love God, apply the scriptures to your life, and then feel abandoned by God and the church when you need them most? My criticism of the book is that I wish these areas had been explored and fleshed out more. That said, Mr. Conley's recovery is still a work in progress and the confusion and mixed feelings are real. I would love to read what he would write about himself in 10 or 20 years.

I would definitely recommend this book. Hopefully it will make us all think more. Words and actions hurt and the damage can take a long time to scab over. Scars remain. Let's be kind to each other folks!

1 of 1 people found the following review helpful.
This might have been my story
By Kenneth Kilgour
That could have been me. When I came out decades ago, my Mom lovingly suggested that I go hear an ex-gay speaker at our church. I was grown, married, and divorcing. Not being reliant on parents makes it easier to resist such invitations, as does being older. Moreover, I had the support of a loving wife who would have skinned me alive. But about the book. . . .

This was more of a history book for me, perhaps because of my vantage point. I still found it moving, but not earth shattering, as some have described. Garrard's gift, and what made the book wonderful for me, is his failure to demonize anyone -- himself (more or less), his parents, or God. His ability to see the dignity in his mother and father -- very different folks -- and the dignity in others that he encounters on his journey is one of the special qualities in this memoir.

It wasn't my story, but his writing is adept enough that he takes you on his journey with him, and I was engrossed enough that for a few hours, his story was mine. I recommend the book, even for someone who, like me, passed these milestones some time ago.

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Minggu, 13 Juni 2010

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Corneal Topography in Clinical Practice (Pentacam System): Basics and Clinical Interpretation, by Mazen M., M.D., Ph.D. Sinjab

Corneal topography is a non-invasive medical imaging technique for mapping the surface curvature of the cornea, the outer structure of the eye. This procedure may be carried out with a Pentacam, which uses a rotating camera to create a 3D image of the anterior of the eye. This second edition has been fully updated to provide the latest developments in corneal topography and tomography using the Pentacam machine. Beginning with an introduction, the following sections describe the fundamentals of corneal topography and use of the Pentacam with different ophthalmic disorders. With nearly 250 high quality, colour images and illustrations, this concise guide is especially useful to graduate and postgraduate students in learning how to read and interpret corneal topography.

  • Sales Rank: #1163080 in Books
  • Brand: Brand: Jaypee Brothers Medical Pub
  • Published on: 2012-05-30
  • Original language: English
  • Dimensions: 10.50" h x 8.25" w x .75" l, .0 pounds
  • Binding: Hardcover
  • 219 pages
Features
  • Used Book in Good Condition

About the Author
Mazen M Sinjab MD MS CABOphth PhD Assistant Professor, Damascus University; Consultant in Anterior Segment and Refractive Surgery; Senior Lecturer, Al Mouasat University Hospital, Damascus, Syria; Research Consultant, Elite Medical Centre, Riyadh, Saudi Arabia

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Five Stars
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Very good book
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Thanks. Practical and very useful book. I had the book reading pentacam step by step and it was perfect. This is even more better.

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Jumat, 04 Juni 2010

[U923.Ebook] Ebook Download STEM, Grade K (Applying the Standards)From Carson-Dellosa

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STEM, Grade K (Applying the Standards)From Carson-Dellosa

Applying the Standards: STEM for kindergarten offers 64 pages of highly engaging STEM tasks. It includes a problem-solving rubric and guided pages that walk students through completing each step of the STEM process. Kindergartners will complete tasks in areas such as color chemistry, sound, balance, friction, and habitats. The Applying the Standards: STEM series emphasizes creativity and innovation in science, technology, engineering, and math. This is a series of six 64-page books for students in kindergarten to grade 5. A variety of topics are covered with 30 engaging tasks, and a culminating reflection question for each task encourages students to think about and apply their newfound learning and knowledge.

  • Sales Rank: #117715 in Books
  • Color: Grade K
  • Brand: Carson-Dellosa
  • Model: 104846
  • Published on: 2015-01-05
  • Released on: 2015-01-15
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.60" h x .30" w x 8.20" l, .36 pounds
  • Binding: Paperback
  • 64 pages
Features
  • Weight: 0.364 lbs
  • Package Quantity: 1
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From the Back Cover
Teachers and students alike will enjoy and benefit from their engagement in these high-interest STEM tasks. Students are asked to solve problems based in science, technology, engineering, and math processes. Creativity, collaboration, communication, and critical thinking are integral to every task. These STEM projects are authentic learning tasks that guide students to address a variety of science and math standards. The recording and reflection aspects of the process strengthen English Language Arts skills. Closing prompts inspire students to reflect back on the process in a way that further promotes higher order thinking.

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1 of 1 people found the following review helpful.
I will be teaching 4 year olds and Stem K is still great for this age group
By Mary Ann Alvarez
Stem K is just right for kindergarten students. I will be teaching 4 year olds and Stem K is still great for this age group. If some of the activities are too difficult, I can teak them down. In looking at the book, my pre-kinder students will be able to understand the process and outcome of each activity. The activities also require students to think outside the box and this is very important in today's educational era.

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Rabu, 02 Juni 2010

[F347.Ebook] PDF Download Get What's Yours for Medicare: Maximize Your Coverage, Minimize Your Costs (The Get What's Yours Series), by Philip Moeller

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Get What's Yours for Medicare: Maximize Your Coverage, Minimize Your Costs (The Get What's Yours Series), by Philip Moeller

A coauthor of the New York Times bestselling guide to Social Security Get What’s Yours authors an essential companion to explain Medicare, the nation’s other major benefit for older Americans. Learn how to maximize your health coverage and save money.

Social Security provides the bulk of most retirees’ income and Medicare guarantees them affordable health insurance. But few people know what Medicare covers and what it doesn’t, what it costs, and when to sign up. Nor do they understand which parts of Medicare are provided by the government and how these work with private insurance plans—Medicare Advantage, drug insurance, and Medicare supplement insurance.

Do you understand Medicare’s parts A, B, C, D? Which Part D drug plan is right and how do you decide? Which is better, Medigap or Medicare Advantage? What do you do if Medicare denies payment for a procedure that your doctor says you need? How do you navigate the appeals process for denied claims? If you’re still working or have a retiree health plan, how do those benefits work with Medicare? Do you know about the annual enrollment period for Medicare, or about lifetime penalties for late enrollment, or any number of other key Medicare rules?

Health costs are the biggest unknown expense for older Americans, who are turning sixty-five at the rate of 10,000 a day. Understanding and navigating Medicare is the best way to save health care dollars and use them wisely. In Get What’s Yours for Medicare, retirement expert Philip Moeller explains how to understand all these important choices and make the right decisions for your health and wealth now—and for the future.

  • Sales Rank: #2482 in Books
  • Published on: 2016-10-04
  • Released on: 2016-10-04
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.25" h x 1.00" w x 5.50" l, .0 pounds
  • Binding: Hardcover
  • 304 pages

Review
“The indispensable guide to Medicare that does for this essential program what Get What’s Yours does for Social Security.” (Jane Bryant Quinn, author of How to Make Your Money Last and Making the Most of Your Money Now)

“Medicare, like Social Security, has become ridiculously complicated. Which makes a new book about the health-insurance program all the more valuable. . . . [Get What's Yours for Medicare] should be required reading for everyone approaching age 65.” (Glenn Ruffenach The Wall Street Journal)

“Phil Moeller is my pick as travel guide for smarties who had no idea how many potholes we could encounter in the back roads and highways of elder care.”
  (Ellen Goodman)

About the Author
Journalist Philip Moeller writes about retirement for Money and authors the Ask Phil Medicare column for PBS. He also is a Research Fellow at the Center on Aging & Work at Boston College and the founder of Insure.com, a leading site for insurance information.

Excerpt. © Reprinted by permission. All rights reserved.
Get What’s Yours for Medicare 1 NO ONE TOLD ME
Glen didn’t retire until he turned 70 in 2010. He and his wife, Margie, were covered until then by his employer’s health plan. Glen read the annual Medicare & You guide put out by the Centers for Medicare & Medicaid Services (CMS). His clear understanding from the guide was that he had been automatically enrolled in Medicare since he turned 65.

This was not true. Glen made a big Medicare mistake by not asking anyone to confirm his understanding. In fact, Glen had no Medicare coverage as of 2010. Neither did Margie. But they didn’t know this.

“No one told me” is a scary cautionary Medicare tale that could be the subtitle of this book. It is repeated in countless calls for help from people like Glen and Margie (not their real names) to Medicare consumer counselors and call-center staffers around the country. And it is voiced even by people who consider themselves otherwise smart and well informed.

As it turns out, there can be little about Medicare that is automatic or clear or, especially in the midst of a medical emergency, logical or perhaps even fair. Despite widespread contrary beliefs, people are free never to get Medicare and can simply pay their own health bills without insurance. However, if you forgo Medicare and later change your mind, there can be steep late-enrollment penalties and many months may pass before Medicare insurance takes effect.

Even for people who want health insurance, Medicare usually isn’t even required at age 65 or, indeed, at any later age, so long as a person—or their spouse—is still working and has group health insurance coverage from a current employer. Social Security is supposed to send out Medicare cards to some people when they turn 65. Maybe it did send out a card to Glen. Maybe he thought this meant he was covered. But this doesn’t always happen, especially when a person has not yet started taking their Social Security retirement benefit.

There are three really big deals about getting Medicare right:

1. Enroll at the right time. Medicare has a bewildering mix of enrollment periods. You need to use the right one.

2. Choose the right mix of Medicare coverage. There are only two main paths here. One is Original Medicare (Parts A and B), perhaps with a Medigap supplemental policy, plus a Part D prescription drug plan. The other is a Medicare Advantage plan, usually including a Part D plan.

3. Understand what these various parts of Medicare cover and how to use them.

For nearly four years, Glen and Margie had no health problems serious enough to have caused them to file a claim with Medicare and learn about their earlier mistake. But then, in 2014, Margie got sick and was diagnosed with terminal cancer. They then began trying to file claims for what eventually would be enormous medical expenses. That’s when they found out that neither of them had Medicare coverage. Glen called the nonprofit Center for Medicare Advocacy seeking help.

Glen had missed his original window to sign up for Medicare after he retired in 2010. Margie may have assumed she was automatically covered by Medicare as well. The details aren’t clear, although it became clear in hindsight that they never really understood that there is no family coverage under Medicare, as is routinely the case with employer health insurance.

Glen and Margie needed to file individually for Medicare. When they realized their error in 2014, they had missed one of the many enrollment periods available during the year, and were told they had to wait until the beginning of 2015 to file for Medicare. Under its rules, their coverage would not become effective until July 2015.

Glen and Margie had to face her cancer with no insurance whatsoever. Instead of being able to focus on Margie’s care and spending as much quality time with her as possible, Glen’s life instead included the prospect of crushing medical bills and the need to worry about how he would pay for his wife’s care. Medical expenses are, sadly, a leading cause of personal bankruptcy.

After the center said it had no immediate solution to their problem, Glen broke off contact. More than a year later, the center reached him again. “He is a defeated man,” a staffer recalled. “Things had turned out terribly. He did, indeed, lose his wife.”

And he still didn’t know if he had Medicare.
CAROL
The Medicare rules say that private Medicare Advantage insurance plans must cover at least the same things that Original Medicare (Parts A and B) covers. Many people naturally assume this means the two approaches to Medicare are the same.

Big mistake.

Carol’s husband, Ernesto, had a Medicare Advantage plan in Texas, when he was diagnosed in June 2014 with pancreatic cancer. Little more than six months later, Ernesto would be dead following complications from surgery. During this time, when Carol wanted to spend as much time as possible with her partner, she instead had to fight insurance company rules and respond to unexpected surprises about what his Medicare Advantage plan did not cover.

Her problems stemmed from the fact that Medicare Advantage plans restrict coverage to those doctors, hospitals, and other caregivers who are in the plan’s provider network. Original Medicare, by contrast, insures covered medical services from any provider who accepts Medicare. When Carol was forced to take over as the main caregiver for her husband, she didn’t know about these restrictions. Even after she learned about some limitations, new ones kept cropping up.

“The gastroenterologist who diagnosed my husband met with us, explained the diagnosis, and called MD Anderson [the University of Texas MD Anderson Cancer Center] to refer him to a specialist. He was told that neither the doctor nor the facility accepted Medicare Advantage. Medicare, yes; Medicare Advantage no,” she recalls. His insurer said it could not help her find a center with pancreatic cancer expertise, and that Carol would have to make these calls herself, which she did. “All the time I took to figure out how to track down information, and to do it, took time away from being with my husband.

“We even found that the local oncologist we chose told us that he would accept the plan and was ‘in-network,’ ” she adds, “but for the entire six months he saw my husband for chemotherapy and related studies,” the benefit statements from the insurer showed he was not. Inaccurate billing statements flew back and forth, making it impossible for Carol to keep up with expenses and payment schedules.

“In the meantime we paid bills, got refunds, and completely lost track—if there really was a track—of where we were on the maximum out-of-pocket payments,” she says. “Incidentally, this was not how I wanted to spend my time, and was not what either my husband or I needed in order for him to continue to live well and enjoy life as long as he possibly could.”

Carol, not surprisingly, thinks that no one should ever get a Medicare Advantage plan. But millions of people do and find no problems with their coverage and service. However, if a serious medical issue arose, they may be no more equipped to deal with possible shortcomings in their plan’s provider network than was she. “It can be difficult in the midst of a crisis to figure out what you can control and what you cannot,” she cautions.

“My husband and I shared a great life,” Carol now says. “He lived well up until the moment he died, and even his manner of dying was a gift to me. Mostly what I relive are warm and appreciative memories. Occasionally, of course, the bad stuff surfaces. . . .”


PHYLLIS
Let this story be your cautionary guide for the more practical roadblocks that Medicare may erect. Phyllis is pretty much always the sharpest tack in the box. While she loved being a partner in a big corporate law firm, she finally retired from the firm when she turned 75. Like many sharp tacks, however, Phyllis was no match for Medicare. And when she explained her problems to me, she repeatedly used the phrase “No one told me.”

Fortunately, Phyllis’s efforts to properly enroll in and use Medicare have not had disastrous consequences—no financial or health care catastrophes. She got covered in time, seems to have avoided late-enrollment penalties, and more or less got the coverage she wanted. But as she makes clear, these results are due primarily to her remaining healthy and needing to take a grand total of one prescription medication—an inexpensive blood pressure pill.

Phyllis’s employer did provide her notice of the impending end of her employer health coverage. But its statement did not explain the specifics of her existing coverage and the things she would need to replace with Medicare.

Phyllis never would assume what a legal client needed or how opposing lawyers might behave. But she, like too many other Medicare newcomers, did assume that Medicare was a relatively straightforward process.

“I absolutely did” make that assumption, she recalls. “My assumption was that thirty days or so before I needed Medicare, I could go and apply” and everything would be taken care of.

At the outset, she didn’t know she needed to contact Social Security and not Medicare to enroll in Medicare. She didn’t know about prescription drug coverage or that it was called Part D of Medicare. She didn’t even know that Medicare Advantage plans existed. And she didn’t know that her cell phone needed to have a full charge before calling Medicare for help, because her wait times often would be so long that her phone would run out of juice while she was still on hold!

No one told her. “I had Part A,” because she already was receiving Social Security retirement benefits. “I thought all I needed was Part A. I thought I could get Part B automatically. I didn’t know I needed to apply to Social Security for Part B.”

Phyllis’s first phone call with the Social Security Administration (SSA) began to make her see that thirty days was a laughably short time frame, even for someone as skilled as she in figuring out how things worked. Social Security, it turns out, does a lot of Medicare enrollment work and is the official Medicare traffic cop when it comes to determining if people have enrolled for various parts of Medicare on a timely basis.

Adding Part B, which covers doctors, outpatient and medical equipment expenses, along with Part A hospital insurance, would provide her with what’s called Original Medicare coverage. It also would qualify her to purchase other types of Medicare insurance, including a Part D drug plan and either a Medigap policy or a Medicare Advantage plan.

After waiting on hold for more than an hour, Phyllis was told by the SSA representative that she could apply for Part B online. She was uncomfortable with that, so the rep provided her detailed instructions about how to download and complete a Part B application form. This guidance included how she should address and mark the envelope to make sure it went to the right place. She did this weeks in advance of her employer coverage ending. After waiting and waiting for a response, she finally called the local office again, waited on hold for more than an hour a second time, and was told no one at that office had ever seen her application form.

During the first of what became three trips to a Social Security office, Phyllis tried to sign up for Medicare. The office was located in a congested area, with street parking whose meters permitted no more than two hours of parking time. So, Phyllis thought it would be prudent if she scheduled an appointment. The Social Security website provides information on how to do this, but she was told by someone in the local office that it did not do visits by appointment.

Being a walk-in, as she later learned, guaranteed long delays. And when she wanted to go refill her parking meter and avoid a possible parking ticket, she was told she would lose her place in line if she left the office. Phyllis found another Social Security office farther away, where parking was not a problem.

While she was signing up for Part B, no one told Phyllis about the need for Part D prescription drug coverage or even about the existence of Medicare Advantage plans, which are formally designated as Part C of Medicare. They have become an increasingly popular alternative to Original Medicare, and now are the choice of more than 30 percent of Medicare users. More than 40 million people have Part D drug plans. But the first that Phyllis learned about signing up for a Part D plan was shortly before being dinged with a late-enrollment penalty. Four months after signing up, she had still not seen any evidence that she actually had a Part D plan, and acknowledged that penalties might still be possible.

Phyllis wound up with Original Medicare, the hoped-for Part D plan, and a Medigap policy. This is one of two classic paths into Medicare. The other involves a Medicare Advantage plan, usually bundled with Part D drug coverage. She later admitted she chose her Medigap insurer because it was the only company that answered the phone when she called.

“All my assumptions were wrong,” she says. Although her coverage didn’t begin until August 2015, Phyllis quickly realized she might have made key mistakes, and began a new round of research to get ready for Medicare’s annual open enrollment period, which runs each year from October 15 to December 7.

Open enrollment is the annual equivalent of a Medicare do-over. It permits people to choose new plans, usually with no adverse coverage or pricing consequences. It’s a great deal, but like much else about Medicare, people often don’t understand how it works.

No one told them.

Read on, and consider yourself told.

Most helpful customer reviews

42 of 43 people found the following review helpful.
You really have no idea, and the more you know, the less you know
By David Wineberg
From those wonderful people who brought you Get What's Yours For Social Security, (see my review) comes the companion volume on Medicare. Social Security handles Medicare registration, which sadly does not simplify the process, and often complicates it as we start those programs at different ages. The bizarre healthcare system, which is the biggest cause of personal bankruptcy in the USA, is not simplified by the act of turning 65 or retiring. The games just change. Hence the screaming need for this book. New games. New hurdles. New penalties. We all need to know what we’re getting into, and precious few of us do. Philip Moeller has plumbed the depths for us, and he’s not happy about all the entanglements he found. Here are some samples:

-Medicare Part B has a 20% copay that is never satisfied. Patients with multiple appointments and procedures continually pay 20%. And 20% these days can bankrupt you by itself.
-Only 25% purchase Medigap insurance to cover the copays.
-COBRA does not delay the need to sign up for Medicare
- Health Savings Account contributions must cease six months prior to Medicare enrollment
-Although Social Security will send money anywhere in the world, Medicare is only available in the USA
-The penalty for late registration of Part D (drugs) is 1% per month you are late – added to all your monthly payments for life.
-On the other hand, if you take no drugs, you save nearly $1000 a year in the premiums and deductibles of Part D coverage.
-Unlike original Medicare, private Medicare Advantage plans usually end at the state line. They are the same sort of network HMO plans we despise, and that many can’t wait to abandon for Medicare. But they are subsidized by Medicare ($10,000 per person) and so have smaller premiums than Medicare.
-Even if they’ve dropped a drug from the formulary, plans are supposed to provide transitional fulfillment, and/or your doctor can apply for a continued supply.
-All Part D plans provide free Meds Therapy Management for those with multiple conditions and prescriptions. This can help prevent meds battling each other or causing unintended new conditions.
-If a provider tells you in advance you are not covered, you must ask them to file a claim with Medicare anyway. That puts you in the appeals process. If they don’t apply, you have nothing to appeal.
-Only 1% of appeals come from beneficiaries. 99% come from providers. There is a separate track for beneficiaries that takes them to the head of the line.

The endnotes in Get What’s Yours for Medicare are much more valuable than usual. They include deep links to the specific webpage where the form or information is available, stats that show how many people choose what plans, how much they spend and so on. They are a valuable tool themselves.

There isn’t a person in the world who has a complete understanding of Medicare. This book is critical to having an overview of the paths, the pitfalls, and the misconceptions about the program. And fortunately, it is easy and engaging reading.

David Wineberg

13 of 13 people found the following review helpful.
No Useful New Knowledge From This Book
By jkhickel
I'm looking for a book that simplifies Medicare. After reading this book, I'm still looking.

Philip Moeller is the co-author of a book called Getting What's Yours for Social Security, which was very valuable when it was published. But it became largely obsolete when a lot of the Social Security loopholes were closed, so this appears to be Moeller's attempt to move his existing audience to his new area of expertise: Medicare.

I'm about to turn 65, and eagerly pre-ordered this book before it was even published, thinking that Moeller would provide the same simple, common sense guide to Medicare that he provided for Social Security. Well, having done some basic internet research on Medicare before the book arrived, I can say that I literally did not pick up a single bit of useful new knowledge from the book. A lot of it seems to be basic Medicare tables and instructions, written in a slightly breezier and more readable style. But I'm not looking for re-packaged information that I could easily Google. I'm looking for answers to questions like:

WHEN SHOULD I IDEALLY FILE FOR WHICH DIFFERENT PARTS OF MEDICARE? An easy-to-understand flowchart or table would have been nice, but this book pretty much buries the information in paragraphs of text, just like the instructions you get on the internet.

SHOULD I GET A MEDICARE SUPPLEMENT PLAN? The book says that "most consumers realize" that the answer is yes, and seems to take that answer for granted, but doesn't really provide an objective analysis that explains why. I'd like to see the math: Does a typical retiree really need a supplement plan? Or are we being led down a sparkling golden path by insurance providers that get a "bonus" from the government for signing us up?

IN TERMS OF MEDICARE SUPPLEMENT PLAN OPTIONS, SHOULD I CHOOSE A MEDIGAP PLAN OR A MEDICARE ADVANTAGE PLAN? Few answers here. Medigap and Medicare Advantage each get their own chapters, with little comparative information.

Not that there isn't some interesting information in this book. The author goes on compare-and-contrast digressions between Social Security and Medicare, but I'm not on Social Security so this doesn't mean much to me. He also rants several times about the fact that the government has forbidden itself from negotiating Medicare drug prices with the manufacturers. That's outrageous, but how does that help me Get What's Mine for Medicare? He throws in a few little interesting tidbits like "Medicare does not cover ambulance service if the patient dies before the ambulance arrives." Yes, that is intriguing. So, in order to Get What's Mine for Medicare, am I supposed to try not to die until the ambulance gets here?

BOTTOM LINE: The well-written, understandable and interesting stuff in this book isn't particularly useful, and the potentially useful stuff isn't particularly well-written, understandable and interesting.

63 of 70 people found the following review helpful.
Watch out... the hospice option is not a good plan but it is presented here as if it were
By J. Al-hashimi
Here's the objection and it's in regard to end of life. When people switch over to the Medicare hospice plan is not at all obvious what people are getting. This is barely covered in the book, probably because the author doesn't understand how it really plays out and is simply copying the managed care hype. The fact is that there are numerous for-profit businesses taking people'e entire Medicare option into their profit stream and while on the hospice plan, people have no way to simply walk into an ER because the hospice is then responsible for all the bills. So the person dying at home is given a button, a 24 hour dispatch will answer and then they will call a family member or the social worker in charge of the case. This is in lieu of calling 911 or walking into an ER. A social worker is assigned t each case and will advise comfort measures like adjusting pillows or checking the last time the pain med was given.

While managed care is a worthy approach to health care in general, in the reality of needing care this is a farce that no educated and intelligent person would opt for. If you are indigent and also have Medicaid, you will get more free nursing than the 1-3 hours per week the hospice plan provides of unprofessional level nurses aides . Lay people tend not to recognize the education difference between professional nurses and nurses aides but nurses aides last job may well have been making Big Gulps at the mini-mart gas station or hosing down cars at the car wash and if they have any health care education it is a course that lasts only weeks.

But if you have any assets, you will need to go thru them in order to qualify and there is a 5 year review of assets by Medicaid so if anything has been transferred, say to your children, watch out, because that is fraud even if it is in a joint account. So, with the sick person at home unless the family can provide the required care, and it may end up to be quite intense and 24/7, the family will have to hire nurses aides at the minimum out of pocket.

I worked in hospice in 1979 and that was 4 years after the first hospice in the US (1975). I was a head nurse in a hospice unit. Hospice was not just a "die at home concept" but was a comprehensive program of in-house care by professional nurses and drugs as needed although dying at home remained an option. However especially nowadays a lot of people have insufficient people in the family who will function as performing, almost entirely, the bulk of nursing care and will turn their house into a hospital with a sick and dying person at the center of it. Most people have no idea of end of life illness which often includes dementia, incontinence, vomitting of blood, bile, and feces, multiple meds, pain, etc., along with no end of dressing changes, bed changes, food preparation, bathing the patient, oral care, turning the patient, emotional outbursts, hostile outbursts, mental confusion etc., along with not sleeping at night, needing assistance to the bathroom or with catheters and bed pans.

While the Medicare covered patient can opt out of the hospice plan at any point, the romaticization of "dying at home" starts at the onset when the hospice asks the dying person to sign a form that says he/she wants to die naturally. Versus what? Unnaturally? This is the beginning of distancing nurses aides and people at the desk who are not that interested in what happens next.

Once the doctor (who is incentivized to recommend Medicare hospice to the patient) sets the patient up with a home assessment visit, the patient and family gets a 2 hour visit by the hospice he recommends at the home. What they don't realize is that this is a sales pitch, not a health assessment. Also, promises are made that often turn out to be untrue. For instance, they may say that the 24 hour alert button for the patient is free but later you find out that there is a fee. They often make promises that nursing care will be provided as needed but, according to many stories of people who were sorry they went this route, that is not what happens.

When, 6-8 years or so ago, the media picked up on the fear of "death panels" they were referring to this kind of thing which starts with the doctor getting an $86 fee for recommending Medicare hospice and a second fee of $75 for discussing it a second time. This is incentivization. These hospice recommendation codes with a fee schedule for doctors were passed in Jan 1, 2016, without fanfare tho either because people got used to the idea or because it was buried in generalized managed care rhetoric.

And here's more news. Your doctor may not even be close to accurate when he tells you you have 6 months or less to live. While hospice has had the criteria of a 6 month or less prognosis, in face on Medicare hospice there is no limit. They have a 90 day period, another 90 day period and then an infinite amount of 60 day periods. So the doctor giving the dire dx of "you have less than 6 months to live" may not be even close to accurate, especially if you pursue modern medicine options. Granted, if you stop all action to hold disease at bay you will likely die quicker and perhaps your quality of life will be so miserable without modern medications that you wish to die. But the average person has no idea of all of these differences and will assume that the doctor and systems are acting in their best interest. In fact, the doctor is will be compensated for telling you this. The code goes on the chart, the box gets checked on the Medicare billing form, and the money transferred to the doctor's account.

The fraud is immense in this field because now it is a concept, a romanticized and an idea representing what looks like social fiscal responsibility more than anything else. There are Medicare hospice orgs that have no in-facility beds at all. Importantly, Medicare hospice does NOT provide accommodation and does NOT provide professional nursing and the couple hours a week of a nurses aide that may come to the house is not worth talking about when people face end of life illness. Meanwhile, EVERY DAY THAT PATIENT IS ENROLLED IN THE MEDICARE HOSPICE PLAN, THE HOSPICE BILLS MEDICARE $160-$1000. Again, the code goes on the form and the money is transferred to the hospice org regardless if they did nothing that day. Because they take all the Medicare money for that person and are expected to pay out all expenses so they are incentivized to avoid the ER or anything that represents a withdrawal from their revenue stream or to be frank with the patient and his family regarding their option to leave this plan entirely. There are hospices that don't even have a facility for care at all because it is a concept not a facility. And even for those who do, the average stay in a hospice for those who have a facility is 3-5 days. And the patient's family is told that the patient is expected to die at home and not to bring them into the facility in the final days.

This is very very different that 20 years ago when people could spend months in and out of a professionally staffed care facility or even a few years ago when people brought them in for the final days or weeks. The continual shift to doing nothing is appalling but the average person in this situation is unaware of the lack of care, lack of medications, lack of modern medicine he/she is signing up for. Why would anyone refuse modern medicine and essentially go back to a primitive time before all of these things were created and refined and why would anyone not get specialist care when they need it? Why would anyone allow a person who is in it for the profit to decide what they get off of their own Medicare plan? I worked in pharm drug approval research for years and it is incredibly difficult work to get any drug through all the scientific processes and continue to monitor outcomes. The idea that drugs are overdone or that science is bad is like the concept of the noble primitive, the romantic notion that things were better or people are better without science, accrued knowledge, or civilization. This is utter nonsense.

This post may trigger "my hospice social worker was great" or that "government needs to save money via managed care and this is one way to do it" responses, but that's not the point here. The point is that this book says none of this and the author purports to be giving us an advantage in making decisions but he is citing pro cost cutting measures in general and in a general way sings the praises of this Medicare hospice option which amounts to a "die in a box" type of do-it-yourself home care program, with lack of professsional assessment and intervention, lack of caregiver physical assistance or modern medicatoins,, equipment and therapies. If you doubt any of this do your own research and also look up the horror stories of families who chose this Medicare hospice option this in their home and later describe an awful experience, broken promises, lack of help, and lack of medicine and infusions that may have prolonged life or better alleviated symptoms or led to a more comfortable death.

The recently enacted experimental managed care Medicare hospice program which is being implemented in 140 hospices in the US which allows some treatment drugs for only four conditions, instead of eschewing absolutely all treatment drugs. I would find this aborted list of meds allowed ridiculously inadequate even if I had one of these four diseases and were in one of the 140 hospices.

I have worked as a professional nurse in a number of areas including ICU and hospice. I understand managed care and have a MBA in addition to being a RN and did cancer clinical trial research at UCLA and have run a clinical research organization with 27 studies of drugs in development for HIV. I've witnessed a lot of people die and been involved in their care in the months leading up to it. It's usually not like you see in the movies. Be aware that the Medicare hospice plan is almost entirely a concept, a romanticized "die at home" no treatment medication concept which purports to save the government money when in fact it is providing huge profits to for-profit and not-for-profit.organizations.

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